Lock a stop to a specific time or time range

How to specify a time window for a stop to be scheduled

You can lock a stop to be scheduled at a specific time or between specified times if a meeting is already scheduled or a client is only available during certain time windows.

You can lock a stop to a specified time or set the availability for specific points using the following methods:

  1. From the Shortlist, drag a stop to a specific time on the schedule to lock it to that time
  2. Click on a stop in the shortlist
    1. Select Lock this stop
      1. Set Date, Time and Duration of the stop in the Stop details popup
      2. Click the Save icon to lock the stop to the specified time on the Schedule
    2. Select Set Availability to set the days and times this location is available to be scheduled for a visit
      1. Click the +Add to add additional days and times
      2. Click the Save icon to lock the stop to the specified time window when scheduling
  3. Click on a point the map
    1. Click on the Availability tab in the pop-up
      1. Click the pencil to edit the stop
      2. Set the days and times this location is available to be scheduled for a visit
      3. Click the +Add to add additional days and times
      4. Click the Save icon to lock the stop to the specified time window when scheduling
    2. Click Lock in the bottom of the pop-up
      1. Set the date, time, and duration of the stop
      2. Click the Save icon to lock the stop to the specified time when scheduling
Lock a stop and set availability

NOTE: When a stop is locked, it will not be moved or removed if you optimize your schedule again or clear your existing schedule. This behavior also applies if full days are locked.