1. eSpatial Help Centre
  2. eSpatial Troubleshooting

Generating a HAR File

How to Generate a HAR file to troubleshoot eSpatial problems

Open Google Chrome (on the machine/browser where he is experiencing this) and go to the page in eSpatial where the issue is occurring.

Press F12 (or Fn key and F12 on a laptop) to open the Developer tools.

In here:

  1. Select the Network tab
  2. Check the Record button in the upper left corner of the Network tab is red; if it is grey click it once to start recording
  3. Check the box next to Preserve log
  4. Click the clear button (crossed out circle) to clear out any existing logs from the Network tab
  5. Try reproducing the issue that you were experiencing before (creating a new Workspace).
  6. Once you have reproduced the issue save the information in the Network area of the Developer tools as a Har file; right click anywhere on the grid of network requests select Save as HAR with Content
  7. Save the file to your computer and send it onto us via email to help@espatial.com