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eSpatial Troubleshooting

General Troubleshooting

  1. Check for Errors:

    • Look for any error messages on the screen.
    • Open the browser console tab (press F12) to check for errors.

  2. Clear Cache and Browser Restart:
    • Press F12, right click on refresh button and select "Clear Cache and Hard Reload"

  3. Try a Different Browser and Incognito Mode:
    • Test the application in another browser and in Incognito/Private mode.
    • For Salesforce App users, try checking does same issue occur in a browser.

  4. Browser-Specific Checks:
    • Disable any ad blockers, cookie blockers or extensions that might interfere with the application.
    • Ensure cookies are enabled. For Salesforce, 3rd party cookies must be enabled.
    • On Apple devices, check cross-application tracking is turned off.
    • Different browsers behave differently and are actively changing their behaviors as privacy on the web evolves. Refer to each browser’s guidelines for the most up-to-date information. 
    • Make sure JavaScript is enabled in your browser settings.

5.   Test in Various Environments:

  • If possible, try accessing the application on a different machine and network. For example, use a mobile device on a mobile network or a home computer on a domestic ISP. This is to check if the issue persists across different networks, such as corporate networks, VPNs, proxies, browsers with customized security policies

For Error Message "Error: Failed to initialize WebGL", please see article Map does not display 'Error - Failed to initialize WebGL' for details on how to troubleshoot

 

Reporting an Error

If your problem persists please generate a HAR file and contact us on chat or at help@espatial.com 

How to Generate a HAR File 

Open Google Chrome (on the machine/browser where he is experiencing this) and go to the page in eSpatial where the issue is occurring.

Press F12 (or Fn key and F12 on a laptop) to open the Developer tools.

In here:

  1. Select the Network tab
  2. Check the Record button in the upper left corner of the Network tab is red; if it is grey click it once to start recording
  3. Check the box next to Preserve log
  4. Click the clear button (crossed out circle) to clear out any existing logs from the Network tab
  5. Try reproducing the issue that you were experiencing before (creating a new Workspace).
  6. Once you have reproduced the issue save the information in the Network area of the Developer tools as a Har file; right click anywhere on the grid of network requests select Save as HAR with Content 
  7. Save the file to your computer and send it onto us via email to help@espatial.com